We understand that unforeseen circumstances may arise whereby you may need to make a change or cancellation to your booking. It is our goal to work with our clients to help minimise any losses from all parties; yourself, us, as well as our accommodation providers and other partners that we may work with along the trail. We recommend travel insurance to protect you against cancellation in the event that you are unable to proceed with your booking.
Cancellation fees apply as follows for all shuttle, bike rental and vehicle relocation bookings:
· Cancellation within 48hrs of first day of travel – 100% of ticket price will be charged · Cancellation 2 – 5 days before departure – 50% of ticket price will be charged · Cancellation more than 5 days before departure – 20% of ticket price will be charged · Any credit card payment fees are non-refundable
Additional terms and conditions for vehicle relocations
‘No Questions’ Covid-19 Guarantee. Should your trip be impacted by a government imposed Covid-19 related travel restriction, we will happily work with you to postpone your trip to future dates or provide you with a full refund for your booking.
Please Note: Our Covid-19 Guarantee only applies if you are directly affected by a “government imposed travel restriction” - If you are not directly affected by a travel restriction, our standard cancellation terms will apply.Additional Terms and Conditions for Vehicle Relocations
Wilderness Trail Shuttle use fully licensed drivers and will only accept liability for the insurance excess. No liability for mechanical problems and punctures, or stone chips to any glass will be accepted. The Customer confirms that the vehicle to be relocated has a current Warrant of Fitness and Registration, and is insured to be driven by a licensed person over 26 years of age other than the registered owner.
A Key Lock Box may be supplied as part of the vehicle relocation to be used for key security. The customer will return the lock box as agreed on vehicle pickup. Failure to return the key lock box will result in a charge of $100.
Fuel: It is the customers’ responsibility to ensure the vehicle is left with enough fuel to complete the vehicle relocation, as well as any ongoing travel that the customer intends to complete after the relocation has occurred. It is recommended by Wilderness Trail Shuttle that the vehicle has at least half a tank of fuel prior to the relocation taking place.
Rental Vehicles: Wilderness Trail Shuttle has established relationships with a number of rental companies who are happy to work with us and will permit our drivers to relocate their vehicles, without having to physically present our drivers’ licences for individual rentals. If you are considering a vehicle relocation and will be renting your vehicle, we suggest you check with us as to whether we have an agreement in place with your rental car provider as we may not be able to relocate vehicles form some providers.
If the vehicle to be relocated is on hire, the customer is required to advise the rental car company that they intend on using our relocation services, to ensure they are ok with this. It is also the hirers responsibility to ensure that appropriate insurance cover is taken out at the time of renting the vehicle.
Security: Wilderness Trail Shuttle does not accept responsibility for vehicle security, other than when a vehicle is parked in our depots at Hokitika or Greymouth.